Orders received before 4pm GMT are normally sent out the same working day.* This does not apply to Fetters gear, Electro Gear, Furniture (including Slings and Benches) or Rubber goods, and some products featured in One Hit Wednesday Campaigns.**
Orders placed after 4pm GMT will not be processed until the next working day. This includes guaranteed delivery services such as Royal Mail Special Delivery Guaranteed™ and our 48 Hour Courier.
All packages are shipped discreetly in plain packaging with no indication of origin or contents.
We ship Monday - Friday excluding UK Bank Holidays. We currently ship to P.O. Boxes and Packstations but any parcels returned undelivered from these services are liable to be charged to the customer for redelivery.
If the customer cancels their order after any shipment has been returned then the order will be refunded minus shipping cost. For more information, please see our Terms & Conditions.
For customers outside of Europe, cancelling a shipment in transit that has been sent via our Value Courier service will result in your refund being processed minus your shipping cost and any return fees incurred.
If your order contains Fetters, Electro, Furniture (including Slings) or Rubber gear, these items may be dispatched separately to the rest of your order. Please see our Made to Order page for more details.
*Please note due to the high volume of orders expected as of the 3rd of November, we may take an extra 2 business days to dispatch your order. Please take this into account when placing your order and opting for any timed services. Any guaranteed services will be timed from their point of dispatch.
**Orders received after 11:00am GMT on the day before UK Bank Holidays are not guaranteed to be sent due to earlier postal routines. These times are set by our couriers and out of our control.